Privacy Policy

Privacy Policy

Your privacy is important to us. It is Orb's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.withorb.com/, and other sites we own and operate.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

Last updated: May 7, 2025

Information we collect

Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.

“Voluntarily provided” information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.

“Automatically collected” information refers to any information automatically sent by your devices in the course of accessing our products and services.

Log data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Personal information

We collect personal data through both our website and our product.  The types of personal information we collect include:

Website data collection: When you interact with our website, we may collect the following information:

• Name
• Email address
• Password
• Company name
• Company category

We also collect information you choose to provide in any "free text" boxes in our forms (for example, survey requests), as well as personal data disclosed by you in communications, including when you contact us with questions, feedback, or engage with us through online chat applications or similar channels.

Product data collection: When you use our products, we may collect the following information from end customers:

• Name
• Billing email address
• Billing address
• Shipping address

We may also collect other billing and transactional information as part of your use of our products.

Further, we may also collect your contact information for marketing purposes, including when you interact with us at conferences or through marketing campaigns. We may supplement this information with additional contact details from trusted sources to enhance our marketing efforts or to provide a demo of Orb.

Transaction data

Transaction data refers to data that accumulates over the normal course of operation on our platform. This may include transaction records, stored files, user profiles, analytics data and other metrics, as well as other types of information, created or generated, as users interact with our services.

Legitimate reasons for processing your personal information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and use of information

We may collect personal information from you when you do any of the following on our website:

• Register for an account
• Purchase a subscription
• Sign up to receive updates from us via email or social media channels
• Use a mobile device or web browser to access our content
• Contact us via email, social media, or on any similar technologies
• When you mention us on social media
• Marketing and advertising purposes

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

• to provide you with our platform's core features and services and to deliver the websites
• to enable you to access and use our website, associated applications, and associated social media platforms

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, if you provide us with your location, we may combine this with general information about currency and language to provide you with an enhanced experience of our site and service.

Further, we may use your personal information to comply with applicable law and legal requests.

Security of your personal information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. If you wish to request the deletion of your personal data, please contact us at privacy@withorb.com.

While we cannot guarantee absolute data security, as no method of electronic transmission or storage is 100% secure, we apply industry-standard security measures and do our best to protect the personal information you provide to us.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.

How long we keep your personal information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Children’s privacy

We do not aim any of our products or services directly at children, and we do not knowingly collect personal information about children. No one under the age of 18 should be using our website or services.

Disclosure of personal information to third parties

We may disclose personal information to:

• a parent, subsidiary, or affiliate of our company
• third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing providers, professional advisors, and payment systems operators
• our employees, contractors, and/or related entities
• our existing or potential agents or business partners
• credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
• courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
• third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you
• third parties to collect and process data
• an entity that buys, or to which we transfer all or substantially all of our assets and business

Third parties we currently use include the following categories of service providers:

• Analytics providers: These services help us collect and analyze data about how users interact with our website and products to improve functionality and user experience.
• Sales & marketing tools: Platforms that assist in managing customer relationships, marketing campaigns, lead generation, and related activities
• Social media platforms: These platforms facilitate engagement, communication, and content sharing with users and audiences.
• Advertising services: These services support the delivery, management, and measurement of advertisements across various channels.
• Communication tools: These tools are used to facilitate direct communication, such as email, chat, or video conferencing, with users and customers.
• Data processing services: These providers process, store, and manage data on our behalf to support our operations and service delivery.
• Data enrichment services: These services help us supplement and enhance our existing customer data with additional business information to improve our understanding of our customers and provide more relevant services.
• Website optimization services: These services analyze user behavior on our website to help us improve site performance, user experience, and conversion rates by processing anonymized usage data.
• Payment processors: Third-party payment processing services, including Stripe, that handle payment transactions securely.

Your rights and controlling your personal information

Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. Access: You may request details of the personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example processing transaction data), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.

Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe and Data Deletion: To unsubscribe from our email database, request deletion of your data, or opt-out of communications (including marketing communications), you may use the unsubscribe link provided in any marketing emails or email us directly using the contact details provided in this privacy policy to request removal from marketing communications. We may need to request specific information from you to help us confirm your identity.

Cookie Policy

We use automated tools like cookies, web beacons, and tracking pixels to collect data from our sites. This information may be shared with third-party service providers for security and fraud detection.

What are cookies?

Cookies are small files placed on your device when you visit a website. They help us understand site usage, facilitate navigation, remember preferences, and enhance your browsing experience.

Our sites use:

• Session cookies: Expire when you close your browser.
• Persistent cookies: Remain until deleted.

We use two types of cookies:

• First-party cookies: Set by us to recognize your device on our sites.
• Third- party cookies: Set by partners for analytics, advertising and social media features.

Cookie Categories

• Essential Cookies: These are necessary for our sites to function and provide services, such as secure access. Refusing these may affect site functionality.
• Performance and Functionality Cookies: Enhance site performance and functionality. Non-essential, but without them, some features may be unavailable and analytics may be limited.
• Analytics and Customization Cookies: Collect data to understand site usage and marketing effectiveness, and to customize your experience. Without these, we can’t analyze usage for custom content.
• Advertising Cookies: Make ads more relevant by preventing repetitive ads and ensuring proper display. May select ads based on your interests. Google advertising features may include remarketing and impression reporting to better understand and reach our audience through user interaction analysis.

Additional Tracking Technologies

Besides cookies, we use technologies like pixel tags to automatically collect information.

We may use browser web storage (LSOs) for similar purposes as cookies, allowing more data storage. Your browser may let you clear this storage.

We use web beacons and JavaScript to track site and email interactions, which are stored on the hard drive of your computer or mobile device by a website, web beacons are embedded invisibly on webpages or within HTML formatted emails. We may also build JavaScript into our sites, which activate when you request an HTML page with JavaScript in it. The script is sent to the browser and serves a similar purpose to a web beacon. Web beacons and JavaScript are used to demonstrate that a webpage was accessed or that certain content was viewed, typically to measure marketing success and manage content.

Meta pixels track user actions and target ads on platforms like Facebook and Instagram. By using our Site, you consent to this tracking.

Your Cookie Choices

You can manage cookies and similar technologies through the following options:

• Cookie Settings: We may show a notice explaining cookie use and allow you to opt out of non-essential cookies.
• Browser Settings: Most browsers let you remove or reject cookies. Check your browser settings for instructions
• iPrivacy Plug-ins /Browsers: Use browsers with privacy features, or plugins like Privacy Badger, to block third -party cookies. To opt out of Google Analytics, install the opt-out add-on: https://tools.google.com/dlpage/gaoptout.
• Mobile Settings: Adjust your mobile device settings to limit advertising ID use for interest-based ads.

Note: Opt-out mechanisms are specific to each device or browser, requiring separate actions for each.

Do not track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to "Do Not Track" or similar signals. To find out more about "Do Not Track," please visit http://www.allaboutdnt.com.

If you decline cookies, you may face inconveniences, such as needing to log in each visit.

Business transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information (such as your name, email address, and browsing history), among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.

Limits of our policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Supplemental notice to residents of the EEA, Switzerland and the United Kingdom

Controller: Orb is responsible for your personal information under this Privacy Policy, as per applicable data protection laws.

Legal Basis for Processing: We process your personal information only as allowed by law. Our legal bases include:

• Contractual necessity: To operate our sites or fulfill our contract with you.
• Legitimate interests: For research, development, marketing, and compliance, unless overridden by your rights.
• Legal obligations: To comply with laws and regulations.

Use for New Purposes: We may use your personal information for new purposes if legally permitted and compatible with the original purpose. We will notify you and explain the legal basis. if the purpose changes

Special Categories of Personal Information: Please do not provide special category data (e.g., race, ethnicity) as we cannot offer enhanced protections. If provided, it will be treated as regular personal information.

Your Rights: If you are in Europe, you have the right to:

• Access: Request information about our processing of your data.
• Correct: Update or correct your data.
• Delete: Request deletion of your data.
• Transfer: Request a copy of your data in a machine-readable format.
• Restrict: Limit processing of your data.
• Object: Object to processing based on legitimate interests.
• Withdraw consent: Withdraw consent where applicable.

You may submit these requests by email to privacy@withorb.com or our postal address provided above. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

We may ask for information to verify your identity. We may decline requests as permitted by law, explaining the reason. For complaints, contact us or your jurisdiction. You can find your data protection authority. You can find contact details for EEA, UK, and Switzerland authorities online.

Data Retention: We keep personal information as long as needed for our purposes, legal requirements, or fraud prevention. When no longer needed, we delete or anonymize it or securely store it until deletion is possible.

Supplemental notice to United States residents

This notice is for residents of U.S. states with privacy laws, including:

• California Consumer Privacy Act (CCPA)
• Colorado Privacy Act (CPA)
• Connecticut Data Privacy Act (CTDPA)
• Virginia Consumer Data Protection Act (VCDPA)
• Utah Consumer Privacy Act (UCPA)
• Oregon Consumer Privacy Act
• Texas Data Privacy and Security Act
• Montana Consumer Data Privacy Act
• Delaware Personal Data Privacy Act
• Iowa Consumer Data Protection Act
• Tennessee Information Protection Act

Categories of personal information collected and disclosed

We collect and disclose the following categories of following personal information:

• Identifiers (e.g., name, address)
• Commercial Information (e.g., transaction data)
• Internet Activity (e.g., interaction with our Sites)
• Geolocation Data (e.g., general location)
• Audio/Visual Information (e.g., recordings)
• Professional Information
• Education Information
• Inferences (e.g., aggregated metrics)
• Sensitive Information (e.g., account log-in, credit card number)

For more information about the categories of personal information (such as the sources and uses of such categories) we collect, see the “Information We Collect” and the “Collection and use of  information” sections above.

No sale or sharing of personal information

We do not sell or share your personal information for cross-context behavioral advertising, as defined by state privacy laws.

Your rights under state privacy law

Under state privacy laws, you have the following rights:

• Right to Know: Access categories of personal information we process and the purpose.
• Access: Obtain a copy of your personal information.
• Correct: Update inaccuracies in your personal information.
• Deletion: Request deletion of your personal information.
• Transfer: Request transfer of your personal information to you: or a third party.
• Opt-out of the sale of your personal information.

You are entitled to exercise the rights described above free from discrimination.

Changes to this policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Contact us

For any questions or concerns regarding your privacy, you may contact us at privacy@withorb.com.