How Freshdesk prices
Captured October 19, 2026 at 1440px wide.
Freshdesk plans and prices
| Plan | Price | Billing |
|---|---|---|
| GrowthLaunch AI-powered service over email | $19 | /agent/month, billed annually |
| ProHighlightedScale AI-powered service across your business | $55 | /agent/month, billed annually |
| EnterpriseDeliver enterprise-grade, AI-powered service | $89 | /agent/month, billed annually |
As printed on the page captured October 19, 2026.
How does Freshdesk pricing work?
The agent seat is the value metric. Growth is '$19 /agent/month, billed annually', Pro is $55 and Enterprise $89, and the plans separate on helpdesk depth. Growth covers 'Ticketing & shared inbox', 'Customer portal & knowledge base' and 'Roles & permissions'; Pro adds 'Multilingual helpdesk', 'Intelligent routing', 'Multiple SLA policies' and 'External collaborators'; Enterprise adds 'Freddy AI Insights', 'Skill-based routing', 'Sandbox', 'Audit logs' and 'Allowed domains & IP whitelisting'. Every plan opens with the same line, 'Freddy AI Agent (first 500 sessions included)', so the AI agent is part of the base offer at every tier and the plans differ on what the human team can do.
The motion is self-serve from top to bottom. All three cards carry the same 'Try it free' button, Enterprise included, and the FAQ explains that 'When you sign up, you instantly get access to our Enterprise plan for 14 days', so a trial starts at the top of the ladder and the buyer picks a plan on the way out. The page runs from a product switcher, 'IT service', 'Customer service' and 'CRM', and the headline 'Plans for Freshdesk', through a 'SAVE 20%' toggle and three cards, to 'Trusted by 74,000+ Businesses Worldwide' with Pearson, PepsiCo, Forbes and Klarna, a 'View all features' expander, customer stories under 'Outcomes that matter', a short FAQ and a closing band with 'Book a demo' and 'Try it free'. 'Get a demo' sits in the header for buyers who want a conversation, while every plan carries a printed price.
Under the hood the bill is a seat plus a set of meters, each sold in packs. 'Additional AI Agent sessions' cost '$49/100 sessions' on every plan, 49 cents a session, which keeps the AI agent's unit price independent of the seat tier. 'MCP actions $15/1000 actions' and 'Connector app tasks at $80/5000 tasks' meter agent actions and integration runs the same way, a sign that Freshdesk prices AI work as its own resource. Two add-ons scale with the tier: 'Freddy AI Copilot $29/agent/month' appears on Pro and Enterprise as a second, seat-based AI price for human agents, and day passes for occasional agents step from '$2/pass' to '$7/pass' to '$12/pass', so part-time access tracks the value of the plan it opens. Worth borrowing is the add-on list inside each card, which places every overage rate where the buyer reads the plan.
What does Freshdesk's pricing page do well?
- Each card closes with an 'Available add-ons' list that prints every rate, from '$49/100 sessions' to '$15/1000 actions', so the full bill is readable inside the plan
- 'SAVE 20%' sits beside the 'Annually' and 'Monthly' toggle, naming the saving in the control
- One 'Try it free' button on every card, Enterprise included, backed by a 14-day trial that opens on the Enterprise plan
- Day passes priced per tier, '$2/pass', '$7/pass' and '$12/pass', give occasional agents a way in without a full seat
- The 'Most popular' badge marks Pro, the middle plan, and each card has a one-line purpose such as 'Scale AI-powered service across your business'
What does Freshdesk's pricing page reveal about its pricing strategy?
- The AI agent is metered on sessions: 500 included on every plan and '$49/100 sessions' after that, a usage meter beside the seat
- MCP actions and connector app tasks carry their own packs, pricing agent actions and integrations as resources apart from the seat
- Freddy AI Copilot at '$29/agent/month' prices assistance for human agents per seat, while the AI Agent prices autonomous work per session: two AI value metrics for two jobs
- A trial that starts on Enterprise shows the full product first, so choosing a plan becomes a step down to fit
- One page template serves three Freshworks products through the 'IT service', 'Customer service' and 'CRM' switcher
Learn with Orb
- GuidePricing AI agents: plans, costs and monetization models Freshdesk prices Freddy AI Copilot at $29/agent/month and the Freddy AI Agent at $49/100 sessions past the 500 included, two AI meters beside the seat; Orb's CEO covers four B2B models for pricing AI agents and how teams meter work per call and event.
- ProductPrice modeling Each plan pairs a per-agent rate with packs for MCP actions at $15/1000 and connector tasks at $80/5000, plus day passes that step from $2 to $12 by tier; Orb's price modeling covers dimensional rates and hybrid plans like these.
Questions about Freshdesk pricing
How much does Freshdesk cost?
Freshdesk's pricing starts at $19/agent/mo. The page shows 3 plans. Paying annually saves 20%.
What pricing model does Freshdesk use?
Freshdesk prices per seat, combined with usage-based pricing. Buyers choose a plan and sign up on their own. Its plans are aimed mainly at mid-market companies.
Does Freshdesk have a free plan?
Freshdesk has no free plan, but its paid plans offer a free trial. The lowest paid plan starts at $19/agent/mo. Signing up needs no call with sales.
Does Freshdesk offer an annual discount?
Yes, paying annually saves 20%. A toggle on the page switches between monthly and annual prices. The listed prices start at $19/agent/mo.
How is Freshdesk's pricing page laid out?
The page shows 3 plans, highlights Pro, and includes a comparison table and an FAQ. The breakdown above marks 14 points on it: 6 things it does well and 8 insights into the pricing.
How much do extra Freddy AI Agent sessions cost on Freshdesk?
Every Freshdesk plan includes "Freddy AI Agent (first 500 sessions included)". Additional sessions are priced at "$49/100 sessions" on Growth, Pro and Enterprise alike. The same add-on lists also price "MCP actions $15/1000 actions" and "Connector app tasks at $80/5000 tasks".
How much are Freshdesk day passes for occasional agents?
Day passes are listed as an add-on on every Freshdesk plan, with the price set by tier. They cost "$2/pass" on Growth, "$7/pass" on Pro and "$12/pass" on Enterprise. Each rate is printed in the plan card's "Available add-ons" list.
How does the Freshdesk 14-day free trial work?
Freshdesk's FAQ explains: "When you sign up, you instantly get access to our Enterprise plan for 14 days." Freshdesk alerts you before the trial expires, and you can then select a plan and pay by credit card to continue. Every plan card, Enterprise included, carries a "Try it free" button to start.
From the page as captured October 19, 2026. Current prices are on freshworks.com
Help Scout
$25/user/moHelp Scout prices the helpdesk per user, Standard at $25, Plus at $45 and Pro at $75 per user/mo on annual billing, and sells its AI agent as a fourth card, AI Answers at $0.75 per resolution. A savings calculator, a monthly spending cap and a 3-month free trial all serve the outcome meter, and a free plan for 5 users sits one line below the cards.
Zendesk
$19/agent/moZendesk sells four per-agent plans, from Support Team at $19 to Suite Professional at $115, marked MOST POPULAR, and Suite Enterprise + Copilot through sales, and prints its add-ons at $50, $50 and $83 per agent. Beneath the seat price sits an outcome meter: AI agents come with every plan and bill by the Automated Resolution, a request the AI resolved with no escalation to a human agent.
Front
$25/seat/moFront prices three seat tiers at $25, $65 and $105 per seat per month and layers Front AI on top: Copilot at $20 per seat on Starter and Professional, and Autopilot metered at $0.05 per conversation. Every rate is printed, Enterprise included, and Enterprise carries Copilot, Smart QA and Smart CSAT in its seat price, which makes the top tier the home of the full AI suite. External AI agents and Compass are included on every plan.