How Front prices
Captured October 26, 2026 at 1440px wide. The page continues below the crop (12,769px in total).
Front plans and prices
| Plan | Price | Billing |
|---|---|---|
| StarterEssential capabilities to get started with single-channel support | $25 | /seat/mo |
| ProfessionalEnhanced automation and reporting for omnichannel support | $65 | /seat/mo |
| EnterpriseHighlightedAdvanced AI tools to accelerate resolution and elevate CX | $105 | /seat/mo |
As printed on the page captured October 26, 2026.
How does Front pricing work?
The seat is the base value metric, and seat caps draw the tier lines: Starter is '$25 /seat/mo, up to 10 seats', Professional '$65 /seat/mo, up to 50 seats', and Enterprise '$105 /seat/mo' with no cap, so the upgrade tracks headcount. Features step up alongside, from single-channel support and up to 10 automation rules on Starter, to omnichannel, SSO and SCIM on Professional, to unlimited rules and 'AI Copilot, QA, and CSAT included' on Enterprise. The AI layer runs on two metrics: Copilot is a per-seat add-on at '$20 / seat / month', and Autopilot, the AI agent, is 'Starting at $0.05 /conversation', priced on the work it completes. Smart QA and Smart CSAT carry a check only in the Enterprise column, so quality and satisfaction analytics are a top-tier feature gate. Enterprise carries the MOST POPULAR badge: Professional plus Copilot comes to $85 per seat, and the $20 step to Enterprise adds QA, CSAT, unlimited rules and custom roles.
The motion is hybrid with a trial at the center. Starter offers Try for Free, Professional and Enterprise offer Request a Demo, and the Compare plans header gives Professional a Try for Free as well; the FAQ explains that the free 14-day trial 'offers all the features available in our Professional plan' and needs no credit card. A slim hero, 'Build the best CX', keeps the three cards and the 'Billed Annually SAVE 24%' switch in the first viewport. The page then moves through a condensed Key Features table, the purple Front AI band with two priced cards, Autopilot and Copilot, and a rotating customer result, a second add-ons row, a services block, a sectioned Compare plans matrix, four outcome stats under 'Trusted by 9,300+ businesses', and an FAQ that carries the packaging rules.
Under the hood, five meters can shape a bill, and each is kept separate. Seats are the platform fee. Copilot scales with agents, and Autopilot scales with conversations, so assistive AI and autonomous AI are priced on different units. 'Meta-billed WhatsApp costs + 20% admin fee' passes the carrier's cost through at cost plus a percentage, and '$200 per 100 API requests/min per month' sells throughput as capacity. External AI agents, Compass and an MCP server are checked on all three plans, which points to a platform strategy: Front opens the workspace to outside agents and earns on the seats, conversations and capacity around them. The FAQ sets the remaining mechanics: channels scale with seats at 10, 30 and 50 per license, plans apply at the organization level, an onboarding package is required for contracts over $25k, and wire or ACH is available on annual contracts over $12K. Worth borrowing: the Copilot card states its price, 'Add-on for Starter and Professional' and 'Included in Enterprise' in three short lines, so the buyer sees the bundle value at a glance.
What does Front's pricing page do well?
- Every tier is priced, including Enterprise at '$105 /seat/mo', so a buyer can budget the top plan before a conversation
- Seat caps define the tier boundaries, 'up to 10 seats' on Starter and 'up to 50 seats' on Professional, so upgrades track headcount
- Autopilot is metered at '$0.05 /conversation', matching cost to the work an AI agent completes
- The Copilot card states its price, which plans can add it, and that it is 'Included in Enterprise', which makes the bundle math self-evident
- The FAQ gives a channel-limit formula, 10 per license on Starter, 30 on Professional, 50 on Enterprise, with a worked 5-user example
What does Front's pricing page reveal about its pricing strategy?
- Assistive AI is priced per seat and autonomous AI per conversation, two units for two kinds of value
- Smart QA and Smart CSAT are checked only on Enterprise, turning quality and satisfaction analytics into a top-tier feature gate that supports the MOST POPULAR badge
- External AI agents, Compass and an MCP server are included on every plan, so outside agents can join any workspace and Front earns on the seats and conversations around them
- WhatsApp is a pass-through with a 20% admin fee, keeping Meta's message costs apart from Front's margin
- Channel limits scale per license, so the channel allowance grows with every seat a team adds
Learn with Orb
- GuidePricing AI agents: plans, costs and monetization models Front prices assistive AI per seat and Autopilot, its AI agent, at $0.05 per conversation; Orb's CEO covers four B2B models for pricing AI agents and how teams meter work per call and event.
- GuideBuild a pricing and packaging strategy in 9 steps Seat caps of 10 and 50 draw the tier lines, and Enterprise bundles Copilot, QA and CSAT at $105 per seat; Orb's nine steps cover what separates plans and how a lineup scales.
Questions about Front pricing
How much does Front cost?
Front's pricing starts at $25/seat/mo. The page shows 3 plans. Paying annually saves 24%.
What pricing model does Front use?
Front prices on a hybrid of seats and usage. Buyers can sign up on their own or go through the sales team. Its plans are aimed mainly at mid-market companies.
Does Front have a free plan?
Front has no free plan, but its paid plans offer a free trial. The lowest paid plan starts at $25/seat/mo.
Does Front offer an annual discount?
Yes, paying annually saves 24%. A toggle on the page switches between monthly and annual prices. The listed prices start at $25/seat/mo.
How is Front's pricing page laid out?
The page shows 3 plans, highlights Enterprise, and includes a comparison table and an FAQ. The breakdown above marks 14 points on it: 7 things it does well and 7 insights into the pricing.
How much do Front's AI add-ons Copilot and Autopilot cost?
Copilot is priced at "$20 / seat / month" as an add-on for Starter and Professional, and it is included in the Enterprise plan. Autopilot, Front's omnichannel AI agent, is "Starting at $0.05 /conversation" and is available as an add-on on all three plans. Both cards on the pricing page offer a Talk to sales button for setup.
How many channels can I connect on each Front plan?
Front's channel maximum depends on both the plan and the number of licenses. Starter allows up to 10 channels per license, Professional up to 30 per license, and Enterprise up to 50 per license. For example, a team of 5 users on Professional would have a maximum of 150 channels.
How much does Front charge for WhatsApp and extra API capacity?
The Native WhatsApp Channel add-on is billed as "Meta-billed WhatsApp costs + 20% admin fee" and is available on Professional and Enterprise. The API Rate Limit Increase add-on costs "$200 per 100 API requests/min per month" and is available on all plans. Both add-ons are arranged through Front's sales team.
From the page as captured October 26, 2026. Current prices are on front.com
Intercom
$19/seat/moIntercom prints two price lines on every card: an Intercom helpdesk seat price of $19, $85 or $132 per seat/mo with 'Pay annually' on, and 'Fin AI Agent $0.99 per outcome' for the AI agent's resolved work. A fourth card sells Fin on its own with the helpdesk 'Not included', and a live cost estimator plus a section of outcome rules sit between the cards and the add-ons.
dbt
$100/user/modbt sells developer seats with a models-built allowance attached, from a free Developer plan to Starter at $100 per user/month and two custom Enterprise tiers. The two products whose cost tracks workload, dbt State and dbt Wizard, sit in their own add-on section under 'No seats, no minimums.', and can be bought even by teams running self-hosted dbt. dbt State introduces a new unit, the Daily Active Target Table, defines it in one sentence and prices it at $0.094.
Hugging Face
$9/moHugging Face publishes four price lists on one page: seats at $9, $20 and $50 per month, storage from $8 to $18 per TB with volume breaks, Spaces hardware by the hour from FREE, and Inference Endpoints from $0.033 per hour. PRO now includes '$2 of included inference credits monthly', a dollar-denominated allowance beside its storage multiples. The seat buys governance and collaboration, while the meters carry the cost of storing and running models, so the account scales with the AI workload it hosts.