How Intercom prices
Captured October 26, 2026 at 1440px wide.
Intercom plans and prices
| Plan | Price | Billing |
|---|---|---|
| EssentialCustomer support for individuals, startups, and small businesses. | $19 | per seat/mo |
| AdvancedPowerful automation and assignment tools for growing support teams. | $85 | per seat/mo |
| ExpertCollaboration and security features for large support teams. | $132 | per seat/mo |
| Fin AI AgentUse Fin with an existing helpdesk such as Salesforce, Hubspot, or Freshdesk. | $0.99 | per outcome |
As printed on the page captured October 26, 2026.
How does Intercom pricing work?
Intercom bills on two value metrics with two jobs. Seats price the people working in the inbox: Essential at $19 per seat/mo with $29 struck through and 'New customers save 35%', Advanced at $85 and Expert at $132, and Advanced and Expert add 'Includes 20 free Lite seats' and 'Includes 50 free Lite seats'. Outcomes price the work Fin finishes, '$0.99 per outcome' on every card, and a full section headed 'Fin AI Agent on all plans for $0.99 per outcome' sets the rules of the meter: 'you pay nothing' when Fin does not resolve the conversation or the customer asks for a human, 'One outcome per conversation, max', and 'If the conversation is later reopened, the outcome is refunded.' Voice runs on its own outcome rate, 'Fin Voice is available via sales at $1.99 per voice outcome.' Charging per outcome ties revenue to the resolutions the AI agent delivers, and keeping seats alongside it prices the human team the agent works with.
The motion is hybrid. The header and every plan card offer 'Start free trial', Advanced and Expert add 'Get a demo', and the standalone Fin AI Agent card routes to 'Contact sales' and 'View demo'. The H1, 'Intercom helpdesk plans with Fin AI Agent built in', sits over 'A complete human and AI support system with simple, transparent pricing.' and a '14-day cardless free trial' link. The card frame is labeled 'Intercom helpdesk + Fin AI Agent' and carries a 'Pay annually' switch beside 'Save up to 35%'. Below the cards come a startup strip, 'Compare all plan features', a review and logo row, the 'Get a quick cost estimate' calculator, the outcome rules, three priced add-ons, customer results from Anthropic, Glean and Neo Financial, a fourteen-item FAQ that opens on 'How does Intercom pricing work?', and a closing 'Start free trial' and 'View demo' band.
Under the hood, the page describes a seat subscription with an outcome meter running through it. The FAQ states the structure directly: 'Seats: You pay per teammate based on your plan' and 'Usage: You pay for what you use (e.g. Fin outcomes, messaging channels)'. The estimator makes that bill concrete: at 120 conversations and a 76% resolution rate it shows '91 conversations resolved by Fin AI Agent' at "$90.09/mo" and '29 conversations resolved by your team' on one Essential seat, for a total of "$109.09/mo". That models the trade between outcome spend and seat count as Fin's resolution rate rises. 'Spending limits and alerts keep your costs predictable.' points to a metered billing system with caps and notifications, and the add-ons introduce a third unit, 'per workspace/mo'. Worth borrowing: publish the meter's rules next to its price, and let the buyer watch the bill split between agent and team.
What does Intercom's pricing page do well?
- Every plan card prints both components as labeled lines, 'Intercom helpdesk' with a seat price and 'Fin AI Agent $0.99 per outcome', so the hybrid model reads at the first look
- Essential shows $29 struck through beside $19 per seat/mo with a 'New customers save 35%' badge, making the acquisition price explicit
- A live estimator itemizes Fin outcomes, team seats and a total, then offers 'Start a 14-day Essential trial' in the same panel
- The outcome rules sit in their own section: 'you pay nothing' when Fin does not resolve a conversation, 'One outcome per conversation, max', and a refund when a conversation reopens
- All three add-ons carry prices: Pro 'From $100 per workspace/mo', Copilot '$29 per teammate/mo' with its free allowance stated, and Proactive Support Plus 'From $99 per workspace/mo'
What does Intercom's pricing page reveal about its pricing strategy?
- Outcome-based pricing for the AI agent ties revenue to resolutions delivered, the direction AI support pricing is heading
- The estimator splits conversations between Fin and the team, so the bill models how outcome spend and seat count trade as resolution rates climb
- Free Lite seats on Advanced and Expert, 20 and 50, add a second seat class that widens adoption across a company
- Fin sold with the helpdesk 'Not included' turns the outcome meter into a standalone product that lands inside other helpdesks
- Spending limits and alerts, at-most-once charging and refunds on reopened conversations point to a billing system built to make a usage meter predictable
Learn with Orb
- GuideWhat is outcome-based pricing? From $0.99 per Fin outcome prices the AI agent on resolutions delivered; Orb's guide explains charging for results, how that differs from usage, and how companies price AI agents by the outcome.
- GuidePricing AI agents: plans, costs and monetization models Seats price the human team, outcomes price Fin, and Fin also sells with no seats required; Orb's CEO covers four B2B models for pricing AI agents and a framework for launching one.
Questions about Intercom pricing
How much does Intercom cost?
Intercom's pricing starts at $19/seat/mo. The page shows 4 plans. Paying annually saves up to 35%.
What pricing model does Intercom use?
Intercom prices on a hybrid of seats and usage. Buyers can sign up on their own or go through the sales team. Its plans are aimed mainly at mid-market companies.
Does Intercom have a free plan?
Intercom has no free plan, but its paid plans offer a free trial. The lowest paid plan starts at $19/seat/mo.
Does Intercom offer an annual discount?
Yes, paying annually saves up to 35%. A toggle on the page switches between monthly and annual prices. The listed prices start at $19/seat/mo.
How is Intercom's pricing page laid out?
The page shows 4 plans and includes a calculator and an FAQ. The breakdown above marks 14 points on it: 8 things it does well and 6 insights into the pricing.
How does Intercom charge for Fin AI Agent outcomes?
Fin AI Agent is priced at "$0.99 per outcome" on every Intercom plan, and you pay nothing when Fin does not resolve the conversation or the customer asks to speak to a human. Intercom charges "One outcome per conversation, max" even if Fin takes multiple actions or answers multiple questions, and "If the conversation is later reopened, the outcome is refunded." "Spending limits and alerts keep your costs predictable." Fin Voice is available via sales at $1.99 per voice outcome.
Does Intercom offer a discount for startups?
Yes, Intercom states "Startups get 93% off." for companies with under $10M raised and 15 employees or fewer, through its Early Stage program. The cost estimator shows the effect directly, noting "With Early Stage this would be just $65/mo." Startups can apply from the pricing page.
What add-ons does Intercom sell and how much do they cost?
Intercom offers three add-ons for every plan: Pro, which includes Operator, "From $100 per workspace/mo"; Copilot at "$29 per teammate/mo"; and Proactive Support Plus "From $99 per workspace/mo". Copilot is free to use in 10 Copilot and 10 AI Auto-translation conversations per agent/mo. All add-ons are "Included with every trial" and you can "Add or remove anytime."
From the page as captured October 26, 2026. Current prices are on intercom.com
Front
$25/seat/moFront prices three seat tiers at $25, $65 and $105 per seat per month and layers Front AI on top: Copilot at $20 per seat on Starter and Professional, and Autopilot metered at $0.05 per conversation. Every rate is printed, Enterprise included, and Enterprise carries Copilot, Smart QA and Smart CSAT in its seat price, which makes the top tier the home of the full AI suite. External AI agents and Compass are included on every plan.
dbt
$100/user/modbt sells developer seats with a models-built allowance attached, from a free Developer plan to Starter at $100 per user/month and two custom Enterprise tiers. The two products whose cost tracks workload, dbt State and dbt Wizard, sit in their own add-on section under 'No seats, no minimums.', and can be bought even by teams running self-hosted dbt. dbt State introduces a new unit, the Daily Active Target Table, defines it in one sentence and prices it at $0.094.
Hugging Face
$9/moHugging Face publishes four price lists on one page: seats at $9, $20 and $50 per month, storage from $8 to $18 per TB with volume breaks, Spaces hardware by the hour from FREE, and Inference Endpoints from $0.033 per hour. PRO now includes '$2 of included inference credits monthly', a dollar-denominated allowance beside its storage multiples. The seat buys governance and collaboration, while the meters carry the cost of storing and running models, so the account scales with the AI workload it hosts.