James Jaconetti

James Jaconetti joined Orb to lead the Customer Success organization, leading implementation, technical support, customer success, and account management. He has spent a decade running post-sales at infrastructure companies where revenue scales with consumption. At Cloudflare, James scaled the enterprise customer success organization as the business grew, and later led global customer success at Druva, where his team played a key role in retention across thousands of customers. He has also held customer success leadership roles at Nightfall AI and Front. James holds a BA in English from The Ohio State University.